First Name
*
:
Last Name
*
:
VIN
*
:
Date of Service
*
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ABOUT YOUR EXPERIENCE
P1. Where your Ridley was serviced....
a. What type of location was it?
Choose One
Authorized Dealer
Authorized Service Center
Independent Shop
b. How did you find the service location?
Choose One
Ridley Locator
Internet
Previous Dealings
Friend Suggested
c. How satisfied were you that the shop could perform the necessary repairs?
Choose One
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
P2. How satisfied are you that you were treated in a professional and courteous manner?
Choose One
Yes
No
Not Sure
P3. How satisfied were you with the Service Consultant's understanding of Ridley and its products?
Choose One
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
P4. How quickly was the service performed?
Choose One
Less than 1 Day
1-2 Days
3-4
5-7
7+ Days
P5. Where you introduced to the Dealership Service Department Manager?
Choose One
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
P6. How satisfied were you with the explanation of......
a. The service/repairs performed on your Ridley?
Choose One
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
b. Additional services performed?
Choose One
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
P7. Overall, how satisfied were you with the service experience?
Choose One
Completely Satisfied
Very Satisfied
Satisfied
Somewhat Satisfied
Not At All Satisfied
P8. Would you recommend this location to another Ridley Owner?
Choose One
Yes
No
Not Sure
Additional Comments:
We appreciate your time. This survey will help us better understand your experience during the most recent service of your new Ridley.
© 2007
Ridley Motorcycle Company
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